Senior Claims Representative

COUNTRY Financial is seeking a Senior Claims Representative to join their field claims team. This position provides a consistent, positive, and satisfying claims experience for our clients through the proper investigation, evaluation, negotiation, and settlement of property claims.
The person in this role investigates and maintains workers' compensation, property/casualty claims. Determines liability, secures information, reviews coverages, arranges property damage appraisals, and settles claims. Report inside/outside designation.
This position is part of a job family. Placement will be determined by skills and qualifications of the candidate.

  • Investigates claims by determining applicable policy coverage, evaluates, negotiates and settles assigned claims.

  • Initiates contact with insureds, claimants, and all relevant parties to gather basic formation, obtain recorded statements (when necessary), and explain the overall claims process.

  • Completes physical inspections of damaged property (when necessary), evaluates damages, and prepares written estimates according to policy provisions and liability.

Preferred Qualifications:

  • Education equivalent to graduation from college with a degree in business, insurance or agribusiness (or the equivalent).

  • Demonstrates excellent oral and written communication, including telephone etiquette, possesses good decision-making skills and the ability to persuade and negotiate effectively, possesses the ability to handle potential conflict effectively and constructively, and demonstrates good organizational skills, analytical ability, and detail orientation and knowledge of basic math and geometry.

  • Possesses the ability to multi-task while interacting effectively with financial representatives, claimants, insureds, internal staff members, and external contacts, and must be able to work independently in the field or as a member of a team.

  • Possesses competent knowledge with residential and commercial construction techniques.

  • P ossesses a working knowledge of Microsoft WORD and Excel (or their equivalents), Xactimate, and/or other claims estimating software.

  • Bilingual in English and Spanish.

Required Qualifications:

  • Typically requires:

  • Bachelor's degree and at least 5 years of Claims experience OR,

  • Master's degree and at least 3 years of Claims experience OR,

  • At least 7 years of Claims experience.

  • Maintains the appropriate adjuster's licensing as required by the states in which we do business.

Physical Requirements:

  • Normal office environment.

  • Work may extend beyond normal business hours as business needs dictate.

  • Has the physical dexterity to walk, reach, climb, and crawl to inspect damage, sometimes in unfavorable working conditions or inclement weather. must be able to lift, carry, and climb ladders weighing up to 50 pounds (only applicable if assigned to work property claims).

  • Must maintain a valid driver's license with the ability to drive an automobile.

Company Description:

COUNTRY Financial dates back about 90 years, to a group of farmers who came together in Chicago in 1925 to form a fire and lightning insurance company for Illinois farmers who otherwise went uninsured. A year later, the company expanded and began to offer coverage for autos and equipment. Over most of the last century, we've kept expanding €“ and we're determined to be the best provider of financial security in America. From humble beginnings in Chicago, we now have career opportunities across the country. We operate in 17 states spanning the area from Seattle to Savannah, Ga. €“ and Alaska, too €“ with over 1 million households in force. We offer a full range of financial solutions and services to meet a broad range of insurance and financial needs.

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